Centaur CRM vs Salesforce. Which suits your team?
Salesforce is a capable CRM, and for some teams it is the right choice. Here is what it does well, how its AI is charged, and where Centaur is different, so you can decide.
At a glance
| Centaur CRM | Salesforce | |
|---|---|---|
| Built for | B2B sales teams of 15 to 200 with more inbound than they can answer | Large organizations with complex, customized sales processes |
| Its AI | Six agents built in: outreach, deal updates, meeting briefs, call notes, sequences and an assistant | Agentforce agents, added to Sales Cloud |
| How AI is charged | Your own AI key. You pay the provider at cost, with no markup | Separately: per action, per conversation or a per-user add-on |
| Who's in control | Drafts wait for approval by default; guardrails and one pause switch | Configured by an admin per agent |
| Getting live | Guided setup, typically a day | Usually an admin or implementation partner |
| Strongest at | Answering and qualifying inbound, and keeping deals current without rep admin | Depth, customization and the largest app ecosystem |
Based on publicly available information as of October 2026. Products, plans and pricing models change; check each vendor's current terms. All product names are trademarks of their owners; Centaur CRM is not affiliated with them.
What Salesforce is known for
The market leader. Almost anything can be modelled in it, and thousands of apps plug in. Agentforce adds AI agents that can act across sales and service.
How Salesforce's AI is charged
On top of the CRM licence: by action, by conversation, or as a per-user add-on.
With Centaur, you connect your own AI account and pay your AI provider directly, at their rate. There are no credits to buy, no per-conversation fees and no markup.
Where Centaur differs
The agents are built into the CRM and run on your own AI key, so the AI cost is whatever your provider charges. Setup is a guided day, where Salesforce usually needs an admin or a partner to configure it.
You are a large organization that needs deep customization and has people to run it.
You are a B2B sales team of roughly 15 to 200 on Microsoft 365, inbound enquiries wait too long for a reply, and you want the CRM kept up to date from your emails and calls instead of by hand.
More comparisons
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